Calls are charged after being connected. The agent is charged based on 60+60, that is, per minute; group call is charged based on 20+20, that is, per 20 seconds. Please consult the staff for details.

A charging cycle is a measuring unit for the duration of a call, of which unit is second. If the call duration is not an integral multiple of the charging cycle, the cost shall be calculated according to one more charging cycle.

It is necessary to add the country code to the number displayed so as to correctly display the caller number. Otherwise, the explicit number will be displayed randomly.

The format of the call is: country code + local phone number, such as Indian number 91740828XXX, in which 91 is the country code of India and 740828XXX is a local number in India. It is necessary to enter a complete country code and local code.

The number displayed is set incorrectly or some countries have restrictions on the explicit number.

It is necessary to check the operating strategy of the local country. Some countries can support fixed display, while some countries need random display.

We have our own number pool, and fixed number will also have multiple number options to prevent customers from intercepting.

First input the number to be called, which can be clicked on the number keys or copy from the computer.

Check whether the IP added is correct, and the skyline IP: 67.229.136.50/67.229.139.2
Check the SIP port number, and skyline the port number is 5060
Check the prefix, and the prefix of skyline group call line is 8855
Check the calling format, and the normal calling format is prefix + country code + local number, such as Indian number 91740828XXX, in which the correct calling format is 885591740828XXX

Check the dialing format of the number, and the calling format of phone is country code + local code, such as Indian number 91740828XXX, in which 91 is the country code of India and 740828XXX is the local number of India. The calling format is 91740828XXX.

Check the network and open it again.

The variable explicit number we can provide can reduce interception effectively.

Log in the client-enter the voice group call-select call records

It is a permit to obtain service, and the users can enjoy our voice service only after creating an application.

Group call recordings are saved for 3 days, call center and phone call recordings are saved for 3 months.

Recording for each phone has a recording file, and users can download and keep it in the local space.

Please contact your customer manager to provide company name and email. The docking service will help you apply for a phone account.

Asr (Answer Seizure Ratio): The ratio of the number of calls answered by the called party to the total number of calls. Acd (Average Call Duration): The ratio of total duration of the call to the number of calls answered, which is used to observe the effect of the call.