Collecting the Real Intention of Users to Help Enterprise Serve Their Users Accurately
Security verification to ensure real people operate
When the user's account changes or the password needs to be changed, the user can unlock the account/change the password by replying to the SMS content with "relevant verification content" to verify the authenticity of the user
Service notifications to understand users' intentions
Invite valuable users to book/enroll/open a service by replying "relevant service number or content" to the SMS content, simplifying the operation steps for users
Event promotion, precision marketing
Invite users to receive coupons/vouchers by replying to "relevant instruction content" in SMS during holiday marketing, periodic promotions and other promotional activities, and filter out active users for follow-up marketing
Business processing, efficient handling of user needs
When users need to change their business or carry out business processing, they are invited to reply to the SMS content with "the number or content of the business they want to handle", which guides them to complete their regular behavioral operations and allows them to complete the business they are interested in independently
Business enquiries and lead collection
SMS content includes a reply to "the number or content you need to enquire about" to obtain/enquire more information, so that companies can know the level of user interest and collect user leads
After-sales service to improve the user experience
After recommending a certain service to the user, guide the user to reply to the words such as "unsubscribe" in SMS, so that the user can no longer receive similar information. Marking the user can prevent disturbing the user. After the user completes a certain service, invite the user to reply to "number or satisfaction" to score the service, so as to understand the customer satisfaction and improve the service experience of the user