Home Support SMS API

Edit Basic Settings of Agent Group

Description: Edit basic settings of agent group.

Request Parameters Description:

Parameters Description Required Type

voiceGroupId

Primary key id (voice group)

Yes

Integer

callinStrategy

Incoming call strategy: 1-allocation based on idle time, 2-allocation based on number of accesses, 3-allocation based on agent group agent priority, 4-polling allocation

No

Integer

timeoutTransferSec

Incoming call timeout transfer timeout seconds Clear the last settings for Empty

No

Integer

callinAutoAnswerSec

Seconds for automatic answering of incoming calls Clear the last settings for Empty

No

Integer

wrapUpTime

Cleaning up time after speaking Clear the last settings for Empty

No

Integer

timeoutIdle

Automatically set to break after timeout transfer, number of times Clear the last settings for Empty

No

Integer

timeoutWaitSec

Customer incoming call timeout waiting timeout seconds

No

Integer

turnSeatRing

Transfer agent ringtone（Upload incoming call ring return parameters：fileName）

No

String

labelName

Array tag name Cannot be repeated. Maximum number: 10. Length: 20. Override by value. Clear the last settings for Empty

No

List<String>

displaySwitch

Switch for displaying recording files of call records recorded by the phone, 0-on, 1-off

Yes

Integer

encryptNumber

Number encryption, 0-on, 1-off

Yes

Integer

fsNode

FS node: SG_FS-(Singapore node) USA_FS-(United States node) UAE_FS-(United Arab Emirates node)

No

String

Request URL：

                    
                        https://api.onbuka.com/v3/cc/seatGroup/basicSetting

Request Sample:

                                                
                                                    Request URL:
                                                        https://api.onbuka.com/v3/cc/seatGroup/basicSetting
                                                    Request Method:
                                                        POST
                                                    Request Headers:
                                                        Content-Type: application/json;charset=UTF-8
                                                        Sign: 05d7a50893e22a5c4bb3216ae3396c7c
                                                        Timestamp: 1630468800
                                                        Api-Key: bDqJFiq9
                                                    Request Body:
                                                    {
                                                        "voiceGroupId":5000047,
                                                        "callinStrategy": 4,
                                                        "callinAutoAnswerSec": 5,
                                                        "timeoutTransferSec": 45,
                                                        "wrapUpTime": 20,
                                                        "timeoutIdle": "",
                                                        "timeoutWaitSec": 60,
                                                        "turnSeatRing": "turnseatring-template/120250106d88d71eb084746fcb7c77a4922d82ed1.mp3",
                                                        "labelName": [],
                                                        "displaySwitch": 0,
                                                        "encryptNumber": 1,
                                                        "fsNode": "SG_FS"
                                                    }

Response Parameters Description：

Parameters Description Type

status

status code，0 is successful. For other failures, please refer to the interface response code

String

reason

Failure reason description

String

data

This method returns empty

String

Response Sample:

                                                
                                                    {
                                                        "status": "0",
                                                        "reason": "success",
                                                        "data": null
                                                    }
 
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