Home Support SMS API

Query Basic Settings of Agent Group

Description: Query Basic Settings of Agent Group.

Request Parameters Description:

Parameters Description Required Type

voiceGroupId

Primary key id (voice group)

Yes

Integer

Request URL：

                    
                        https://api.onbuka.com/v3/cc/seatGroup/basicSettingResp

Request Sample:

                                                
                                                    Request URL:
                                                        https://api.onbuka.com/v3/cc/seatGroup/basicSettingResp?voiceGroupId=1123
                                                    Request Method:
                                                        GET
                                                    Request Headers:
                                                        Content-Type: application/json;charset=UTF-8
                                                        Sign: 05d7a50893e22a5c4bb3216ae3396c7c
                                                        Timestamp: 1630468800
                                                        Api-Key: bDqJFiq9

Response Parameters Description：

Parameters Description Type

status

status code，0 is successful. For other failures, please refer to the interface response code

String

reason

Failure reason description

String

data

Object

JSONObject

voiceGroupId

Agent group ID

Integer

groupName

Agent group name

String

appName

Application name

String

callinStrategy

Incoming call strategy: 1-allocation based on idle time, 2-allocation based on number of accesses, 3-allocation based on agent group agent priority, 4-polling allocation

Integer

timeoutTransferSec

Incoming call timeout transfer timeout seconds

Integer

callinAutoAnswerSec

Seconds for automatic answering of incoming calls

Integer

wrapUpTime

Cleaning up time after speaking

Integer

timeoutIdle

Automatically set to break after timeout transfer, number of times

Integer

timeoutWaitSec

Customer incoming call timeout waiting timeout seconds

Integer

turnSeatRing

Transfer agent ringtone

String

turnSeatRingUrl

Transfer agent ringtone link

String

labelName

Array tag name

List<String>

displaySwitch

Switch for displaying recording files of call records recorded by the phone, 0-on, 1-off

Integer

encryptNumber

Number encryption, 0-on, 1-off

Integer

fsNode

FS node: SG_FS-(Singapore node) USA_FS-(United States node) UAE_FS-(United Arab Emirates node)

String

Response Sample:

                                                
                                                    {
                                                        "status": 0,
                                                        "reason": "success",
                                                        "data": {
                                                            "seatGroupId": 5000048,
                                                            "groupName": "call-center-group12",
                                                            "appName": "new-data-tele0705C559",
                                                            "callinStrategy": 4,
                                                            "timeoutTransferSec": 45,
                                                            "callinAutoAnswerSec": null,
                                                            "wrapUpTime": 20,
                                                            "timeoutIdle": null,
                                                            "timeoutWaitSec": 60,
                                                            "turnSeatRing": "turnseatring-template/120250106d88d71eb084746fcb7c77a4922d82ed1.mp3",
                                                            "turnSeatRingUrl": "https://test-cc.s3.us-west-2.amazonaws.com/turnseatring-template/120250106d88d71eb084746fcb7c77a4922d82ed1.mp3?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20250109T055222Z&X-Amz-SignedHeaders=host&X-Amz-Credential=AKIAUTJFJ2APHYZXEONS%2F20250109%2Fus-west-2%2Fs3%2Faws4_request&X-Amz-Expires=86400&X-Amz-Signature=ec6d6a4a8a98fd106f7ea7a832a5b5a525f0f84b5ff4b490ca7dbbcfbbc5efd3",
                                                            "labelName": [
                                                                "123",
                                                                "5435",
                                                                "333",
                                                                "44444"
                                                            ],
                                                            "displaySwitch": 0,
                                                            "encryptNumber": 1,
                                                            "fsNode": "SG_FS"
                                                        }
                                                    }
 
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