Home Support SMS API

Proactive Call Record Push

Description: When the user configures the cc-http push address on the Account Management-Voice Application Management page, the platform will actively push the call records generated by the call center to the user's configured address. After our push fails, we will push again every 30 minutes, up to 3 times.

Request Parameters Description:

Parameters Description Type

callId

Call id, the return value of calling the phone interface can be associated with this value (only the call records generated by calling the phone interface have values)

String

callSessionId

Session id, record unique ID

String

called

called number

String

calledInfo

Called information

String

caller

caller

String

ccode

Country code

String

ccodeName

Country Name

String

agentName

Agent name

String

agentGroupName

Agent group name

String

agentAccount

Agent Account

String

callDuration

Call duration (seconds)

Int

callType

Call type, 1-group call to agent, 2-incoming call, 3-outgoing call

Int

hangupCode

sip code

String

hangupReason

Reason for hanging up, 0-outgoing call not answered, 1-outgoing call hung up, 2-transfer ringing and hanging up, 3-transfer successful hanging up, 4-call abnormality, 5-called operator has no service, 6- The called party is not in the service area, 7-the called party is busy, 8-the incoming call was not answered, 9-the incoming call was hung up

Int

hangingDirection

Hang up direction, 0-customer hangs up, 1-agent hangs up, 3-system hangs up

Int

labels

Tag

Array[String]

remark

Remark

String

callStartTime

Call start time, format: yyyy-MM-dd HH:mm:ss

String

answerTime

Answering time, format: yyyy-MM-dd HH:mm:ss

String

callEndTime

Call end time, format: yyyy-MM-dd HH:mm:ss

String

voiceUrl

Recording URL

String

Request URL:

                    
                      User configured http push address

Request Sample:

                    
                        Request URL:
                            User configured http push address
                        Request Method:
                            POST
                        Request Headers:
                            Content-Type: application/json;charset=UTF-8
                        Request Body:
                        {
                            "agentGroupName":"agentGroupName",
                            "agentName":"0705C049_053",
                            "agentAccount":"ujazskl_1005",
                            "answerTime":"2023-11-17 13:42:33",
                            "callDuration":15,
                            "callEndTime":"2023-11-17 13:42:48",
                            "callSessionId":"23111713424802472",
                            "callId":"23111714122312000001",
                            "callStartTime":"2023-11-17 13:42:30",
                            "callType":3,
                            "called":"918613237978737",
                            "caller":"91778800001",
                            "ccode":"91",
                            "hangingDirection":1,
                            "hangupReason":1,
                            "labels":[
                                "Intended customers",
                                "High level"
                            ],
                            "remark":"",
                            "voiceUrl":"agent-call-record-231117/23111713424802472.wav"
                        }

Response Sample：

Http response "200" means success and platform will not verify the response status.
 
Previous Topic: Delete SIP Trunk
Next Topic: BUKA SDK

Feedback

0/500
✖
Service Support
1. Requirements Type
2. Requirements Description
3. Email

Need help?

Click here and start chatting with us!